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Last week I went to the dealer for a routine oil change (Under plan coverage since new)
As I drove home after the oil change, I noticed a strong exhaust fume smell in the cabin. I attributed that to air pollution. When I got home, I noticed smoke billowing out from the hood seams. When I popped the hood, I saw oil spattered everywhere. They forgot to put the oil cap back on the engine. There was oil sprayed about the engine bay, alternator, lower control arms, undercarriage, and back of the van. I called the dealer all pissed off and they sent over a driver with oil and a loaner van. I asked them to take it back, pressure wash the whole thing, detail it and replace the hood liner as it was soaked with oil.
When the service advisor introduced me to the manager to offer apologies, I felt it was not sincere and more of him being busy to be interrupted by the service advisor over my issue. Needless to say, I will never return there again.


You can see the oil cap left on the windshield scuttle.

As I drove home after the oil change, I noticed a strong exhaust fume smell in the cabin. I attributed that to air pollution. When I got home, I noticed smoke billowing out from the hood seams. When I popped the hood, I saw oil spattered everywhere. They forgot to put the oil cap back on the engine. There was oil sprayed about the engine bay, alternator, lower control arms, undercarriage, and back of the van. I called the dealer all pissed off and they sent over a driver with oil and a loaner van. I asked them to take it back, pressure wash the whole thing, detail it and replace the hood liner as it was soaked with oil.
When the service advisor introduced me to the manager to offer apologies, I felt it was not sincere and more of him being busy to be interrupted by the service advisor over my issue. Needless to say, I will never return there again.


You can see the oil cap left on the windshield scuttle.
